Introducing the Genuine Apple Parts Program! Official Apple parts now available through Mobilesentrix.

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    Free when you spend over $250.00
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    Free when you spend over $1,000.00
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    Free when you spend over $0.00
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    Free when you spend over $750.00
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    Free when you spend over $100.00
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    Free when you spend over $450.00
Free when you spend over $750.00
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About Us
  • What is MobileSentrix?

    MobileSentrix is a wholesale distributor serving retailers and repair shops both domestically and internationally. We are known for providing quality products and services. For more information, please check out our About Us page.

  • What hours are you open?

    Our hours of operation are Monday through Friday from 10 AM to 9 PM EST, Saturday from 12 PM to 6 PM EST, and we are closed on Sunday.

  • Do I need a business to purchase from you?

    MobileSentrix is a Business-to-Business (B2B) wholesale company, which means we strictly provide our services to other businesses. To make purchases with us, we will require business documentation in order for our onboarding team to approve your account.

Returns & Warranty
  • How can I check the status of my return?

    You can check the status of your return in the "Product Returns/RMA" section of your account dashboard. If it shows "Processing," it means your return is either still in transit or has not yet been completed. If it shows "Completed," your return has been finalized and refunded to you. Pictures will also explain rejected items if applicable.

  • What is your return process?

    To return a product, create a return in the Product Returns/RMA section of your account dashboard. Drop the package off at your local courier. Once received, we typically process returns within 3-4 business days. Refunds are issued as store credit, which you can transfer to your preferred payment method.

  • Why was my return rejected?

    Items may be rejected if they do not meet the return policy criteria, including internal or physical damage, accidental damage, misuse, or natural wear and tear.

  • What is your XO7 OLED/LCD Breakage Coverage?

    Our OLED/LCD Breakage Coverage provides extra protection for internal damage over the product’s lifetime, including flex cable damage. This coverage is specific to the XO7 product line.

Devices
  • Do you sell devices?

    Yes, we sell pre-owned devices. To purchase devices, your account must be authenticated by our onboarding team. Contact [email protected] to get started.

  • Do the devices come with accessories?

    Devices are sold without accessories. However, you can purchase an accessory kit at a discounted rate when buying devices.

  • How can I get or export a full list of devices?

    You can export a CSV list of devices from the device listings page on our website by clicking the "Export Result (CSV)" button.

Orders & Shipping
  • How can I track an order?

    You can check the status and track an order in the "My Orders" section of your Account Dashboard. Click the three dots next to the order to view tracking and details.

  • How can I cancel or change an order?

    Orders can be canceled or modified before they ship. For cancellations, include the order number and reason. Refunds can be issued as store credit or to the original payment method.

  • Can I get a refund on a delayed overnight package?

    If a FedEx package is delayed, file a refund claim in the "FedEx Shipping Refunds" section of your dashboard. For UPS shipments, contact support for assistance.

Buyback
  • Is shipping covered for sending in a BuyBack order?

    Shipping is covered for BuyBack orders over $200. If the total is under $200, a $10 label fee will be deducted from your payout. To avoid this fee, send in larger orders.

  • Can I send in screens that are not listed in your BuyBack program?

    We only accept screens listed in our BuyBack program. The full list of accepted screens is available at this link.

Account
  • Can I transfer my store credit to my card or bank?

    Store credit can be transferred to a PayPal account or Debit/Credit card. Visit the "Store Credit" section of your dashboard and use the "Transfer Credit" button.

  • How can I add a new card to my account?

    Add a new card during checkout by entering your card details and selecting "Save this card for future use."

  • Do you have an API?

    Yes, we offer an API. We partner with RepairDesk to manage API-related processes. Learn more at this link.